Testimonials

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    Client testimonials from December 2017:

    Great Job Thanks for fast and prompt service” – Eugene S.

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    Client testimonials from November 2017:

    We were extremely pleased with the help we received immediately and greatful for the concern everyone had for our cat We are very pleased with the compassion we received as well and how well everyone took the time taken to explain his ongoing care” -Shelley R.

    We are always happy with the care our fur babies receive! Very thankful you could help our pup quickly when she was in discomfort. We knew she is in good hands!” – Brianna B.

    Everything was handled quickly, I could trust that Edward was safe, and felt very secure leaving him in your hands. I fully understood everything that was going to happen, why it was needed and what to expect.” – Kathrine D.

    “Always great friendly prompt knowledgeable service.” – Doretta A.

    Everyone is always so kind to Sailor when she comes in! Thank you!” -Joan M.

    My puppy, Hulk, feels comfortable being in the vet clinic. He isn’t the animal who is scared of the place because it’s scary or bad. He loves walking in because everyone greets him with a smile and lots of attention! Absolutely love this place.” – Shelby T.

    “All of the above and because you are open 24 hrs it makes bringing my pet in so much easier and I don’t have to loose time at work. It also means peace of mind that when my pet has to stay over a long period of time that he will be monitered often :)” – Virginia C.

    Dr. Wagner is very knowledgeable and thoroughly addressed any issues that I raised, as well as provided details regarding various treatment options for me to consider. I value her expertise and consideration. Thank you!” – Donna D.

    I’m a new cat owner with no experience dealing with veterinarians. The service at 24 hour has been so good on both visits. I have no desire to go shopping around. When my cat is happy, I’m happy.” – anonymous

    I always recommend the 24 hours care centre to people I know. The Staff are very personable and helpful. I would love to give a 5 star rating but have found a lot of important follow ups are missed or dismissed in my experience.” – Gwenn J.

    Thank you for taking such good care of Cooper!” – Joan M.

    “Daisi was in good hands.” -Alison M.

    Dr. Wagner was wonderful with our new family cat. She was knowledgeable, committed and caring. Always a professional.” – Joan M.

    I called about Rosie’s dry heaves at 6:00 in the morning, and was in by 7:00 (I live an hour away). Staff were friendly and helpful, to myself and to Rosie. The vet was friendly and knowledgeable, and eased my concerns over Rosie’s illness. Thanks :)” -Andrea S.

    We have always had a great experience here, no matter which veterinarian we have seen. Itโ€™s easy to tell how much they care about our pets and this is comforting to know.” – Lindsay M.

    Clean, well knowledgeable staff, good service.” -Cheryl S.

    “Great customer service. Staff is super. They treat our pets and us with kindness and courtesy. Highly recommend.” -Dawn J.

    Courteous professional service.” – Karen M.

    We Love our Veterinarian Dr. Lois Herperger – My animals have been seeing her for well over 20+ yrs. She is very passionate & loves her animals & it clearly shows!

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    Client testimonials from October 2017:

    I am very pleased with every aspect of being a client with you. The vets, assistants and receptionists were always friendly, helpful and considerate. Thank you for giving my pets the best care and attention they can receive.” -Amanda A.

    Quick and easy to get an appointment and always on time!” – Nadette S.

    “I came in very distraught due to my dog having a frontal encounter with a porcupine. The staff, especially Robyn the receptionist/assistant, were very conscientious, caring, prompt, attentive, etc. A huge thank you to all of the staff.” -Kimberley H.

    I feel very comfortable with the advice and help I receive for Piper.” -Brian C.

    The ladies at the front are always so kind!!!” -Shawna E.

    “You were always considerate of my cats and helped me feel better about having to bring them in.” – anonymous

    “Our dog received excellent care. Thank you.” – Bob J.

    “Always the best care for our pets!! From the time you walk in they have the best customer service and expertise ๐Ÿ’™Thanks for being the Vest!!” – Wanda K.

    “Very efficient & friendly.” – Connie K.

    “They took good care of my cat Kodiac.” -anonymous

    Great Service! Amazing Staff. Made us feel like our kittens were the most important kittens they had.” -Shauna P.

    Dr. Jennifer Hay, is outstanding!” -anonymous

    I’m glad I switched to 24hr! I have to make a trip every 2 weeks or so and I’m always greeted with such warm welcomes. Sunny is a terrified mess when it comes to vet appt’s but he’s treated with great care and I couldn’t be more satisfied with that!” – Brandy M.

    It is very comforting to know that they take you in immediately at any of night. They are very compassionate when you feel your pet needs care.” – Sandy D.

    “Very professional and able to answer all and any questions that we had. They were also very consistent with any updates on our dog’s condition.” -Angela V.

    “I was pleased with everything about my visit. Taxi is a very nervous dog and was treated very well dispite that.” -Debbie H.

    Fast and courteous service. All your questions are answered.” – Angela V.

    I really like Dr. Herperger, she really cares, and the staff are also great.” – Cindy F.

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    Client testimonials from September 2017:

    “My cat was bitten by another cat. The staff and vet were kind, helpful & transplant. I got a quote before anything was done so I knew the cost. My cat is on the mend. I was also impressed to call and get a 9:20pm appt same day.” – anonymous

    “I always feel that our “Pocket” is safe in your hands. She is elderly but there is always an improvement in her after a trip to the vet.” -Karen C.

    “Kita isn’t my first pet that I have brought into the clinic. I have another dog as well and we always get such great service. My dogs are treated amazing and I’m never worried to leave them, as I know they are in good hands.” -Brittany M.

    “Dr. Wagner provided us with excellent service! Every staff member during our visit was friendly, professional and caring.” – Joan M.

    “You treat my dog as if he was one of yours! I know he is in good hands when I walk in the building. Always nice being greeted with such friendly people. :)” -Jacie S.

    “Happy with the service I got! Vet was gentle and explained everything.” -Keely N.

    “The staff is superb! The vet called before and after my dog’s procedure. At pick-up, the staff provided information and answered questions. Staff called a couple of days after the procedure to follow-up on recovery. Very much appreciated!!” -Edeltraude H.

    “Quality of service was impeccable” -Carl C.

    “The receptionists at the desk were very helpful and sincere. The vet who did surgery on my dog was extremely helpful even when I was emotional.” -Gwenn J.

    “Happy with the service I got! Vet was gentle and explained everything.” – Keely N.

    “The staff is superb! The vet called before and after my dog’s procedure. At pick-up, the staff provided information and answered questions. Staff called a couple of days after the procedure to follow-up on recovery. Very much appreciated!!” -Edeltraude H.

    “Vet and staff made for a good experience for me and my dog!” -Leah H.

    “Excellent service also appreciated the followup call the next day.” -Sandra H.

    “It is very comforting to have access to a clinic that provides 24 hour medical attention. Like kids, it often seems like our two furry friends usually decide to get ill on the weekends! How blessed we are to seek immediate care for them.” -Joanne A.

    “Ozzy (cat) was well looked after as were my daughter and I. I understand that usually people comment when they’ve had issues so I wanted to make sure I commented on the good ” -Shaunine M.

    “Dino and MacKensie always greet me warmly. I enjoy talking to them. Dr. Wagner, as always, was wonderful. She took a look at Tray’s ears and said everything was good. It is always nice to go into the clinic and know people know who you are. Thanks.” -anonymous

    “As always, the staff and vet were very friendly and professional.” -anonymous

    “This was the first time I have been to your clinic and I was impressed with how thoughtful and caring everyone was.” – Marilyn C.

    The girls at the desk were great with us,we were called to a room within five minutes,the dr came in to see us within about three minutes and explained everything and answered any questions I had,after meeting with her we felt so relieved of worry.” -Lisa L.

    “The kindness I received was above and beyond.” -Greta L.

    “Your entire staff is amazing. You all helped us say goodbye to our sweet Jagr and then welcome a new fur baby Jalo into our home. You are compassionate, knowledgeable and professional and I have complete faith in our pets care with you.” -Candace B.

    I received exellent customer service and care from our veterinarian. The staff were courteous and my veterinarian did her best to keep my pet comfortable and answered all of my questions thoroughly and offered good advice.” -Kristina G.

    Took in my cat immediately and operated the same day. Great care given!” -Sandy D.

    They served us in a professional manner.” -Linda N.

     

     

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    Client testimonials from August 2017:

    “I have been a client of this clinic since April of 1993 and am completely satisfied with the excellent level of care that all my cats and dog have received. Including bereavement cards for our late, Twister.” -Paula S.

    “Courteous, knowledgable service.” – Quinn L.

    “Very courteous and attentive staff. We felt that there was a strong desire to help our pet and make him feel comfortable.” – Jack A.

    “The girls were great and took care of my little guy with care and compassion!” -Amanda H.

    “Always receive prompt caring service. Have recommended to several friends. Thank you.” – anonymous

    “I love the front desk staff. The ladies are always so helpful! The vets always answer all my questions and help out as much as they can! I really believe that Maggie is in the best care while she’s there!” – Kimberly C.

    “Dr. Mina listened to us and provided us with treatment options including estimates on costs prior to our having to make a treatment decision which allowed us to make a more informed decision. ” – Tracy S.

    “Great to be greeted with such enthusiasm and have your pet feel loved – especially since it’s a place they dont really want to go…” – Heather S.

    “Dr. Wagner always does a fantastic job. She diagnosed what was wrong with Tray and presented the options. Her recommendation was spot on. The staff as always was excellent. Thanks to all for looking after my boy.” – anonymous

    “We’ve taken all three of our dogs here. We love the staff and the prompt service we get.” -anonymous

    “My visit was due to an emergency and we were quickly and calmly cared for. My anxiety level was extreme but the calm and caring demeanour of the reception staff, techs and vet helped considerably. Was very grateful for the level of care given by all.” -anonymous

    “I’ve known Maria for many years and trust her with my pets. I know that if I had any concerns about any of the staff I could go to her. But, I have absolutely no concerns with anyone or anything. I feel safe placing my cat ‘Pocket’ in your hands.” -Karen C.

    “All of the staff is caring and compassionate. The unfortunate reasons why I had to have my pets in were devastating to me. The kindness and thoughtfulness that the staff showed helped me a great deal in dealing with my grief. Thank you for all you do.” – Nicole S.

    “New family member Henry was in for his neuter and bloodwork. Everything went perfectly! We especially loved the little hearts drawn next to his name on his carrier!” – Joan M.

    “Compassion is always apparent. The staff is interested in my pet’s well being. I would like to give a special boutique to One of the receptionist – she’s the most mature woman of the reception. – very accommodating. As is Kelsey very supportive.” -Beverley B.

    “Always a great experience” – Jackie W.

    “Everyone was so sweet with Espresso , and when Dr Wark gave her vaccine’s she didn’t even hiss or bite anyone ” Bronwen S.

    “Every time my pup Hulk and I come in we are greeted with a smiling face and a hello. Hulk is never scared to go into the vet and he loves visiting with everyone. I appreciate when I call a whole bunch asking questions and getting wonderful answers. ” -Shelby T.

    “Just really helpful when my Snuggles needed it. Thank you again.” – Karey L.

    “Maggie has been going to 24hr since the beginning. They are always so nice and treat her so well, even though she is a very shy/timid dog!” – Kimberly C.

     

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    Client testimonials from July 2017:

    “Dr. Wagner and her assistants were wonderful with Thaddeus. He is an old cat and he came through his dental surgery well. Dr. Wagner is an excellent vet. She is compassionate and caring, as are all the people who work at this clinic. Thanks again.”

    “Dr. Wagner has been our vet since she practiced in Balgonie. We trust her completely and will bring our pet wherever she is practicing.”

    “Our pet was brought to the clinic in a medical emergency. The staff worked diligently and promptly on her. This is the second time that we’ve used this clinic for a pet emergency. In both cases they were respectful and considering to our needs.”

    “Such a friendly, caring staff.”

    “Awesome!”

    “Excellent care…staff were kind and caring. We won’t hesitate to come back!”

    “Dr. Herperger was awesome with Emry. My dog is shy and she made her feel very safe and comforting. I also liked how she personally called me the next day to check on Emry. She also gave me some good advice on how to help her sensitive stomach issues.”

    “Considering that we brought I 4 out of 5 of our crew Dr. Just and staff kept it very organized. Just waiting to hear when we can bring Persia in to get her elbows cat scanned. Good luck with the [CT scan] installation!” – Sharon P.

    “High fives to all staff who helped with Harley’s operation and care. His separation anxiety is off the charts and know he was not an easy boy to deal with.”

    “We did have to wait about a half hour to get in. Not bad for a Saturday afternoon. There was also had a family that spoke a foreign language. That challenge was dealt with very well. Dr. Wark was awesome with Angel!” -Sharon P.

    “24 Hour Animal Care Centre has amazing staff who genuinely care about pets. My rabbit had a rather non-traumatic visit, and is quickly on the mend!” – Terri D.

    “Professional, concerned and caring to Oscar. Thanks for all you have done for him.” – Karen M.

    “Professional dependable always feel confident my dog will get the best possible care.” – Sylvie T.

    “My little guy, Bosley recently had his spleen along with a large tumour removed – further complications have come up since the surgery. Everyone has treated both Bosley and myself with great care and I can’t fully express in words how much it means.” – Stephanie H.

    “It was Canada Day long weekend. My usual vet offers emergency services but was booked up. I got in at 24HR within 3 hours and they treated us super well even though we aren’t regular clients. Minnie is doing great with the proposed treatment. ” -anonymous

    “Professional care and attitude” – Duane B.

    “They took care of our little Lucy quickly and had options for us for her care. We were very surprised and grateful for the fee, as we were scared going to the 24 hour vet would break our bank. Lucy is healing quickly, thanks to them.” – Natasha L.

    “Another great visit! Thanks for taking such good care of our senior girl!” – Joan M.

    “My dog and I were treated in a professional friendly manner. The client comes first at 24 Hr!” – anonymous

    “Friendly professionals. Frankie looks forward to her visits. If my doctor was this cheerful and helpful, I might enjoy the visit too!” – Dave J.

     

     

     

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    June 2017

    Excellent, friendly and efficient staff.” – anonymous

    “Dr Robinson and the staff that were there at the time were so kind and caring at one of the worst times in our lives. Dr. Robinson explained everything in detail so that we could make an informed decision. She is one of the best Vet. we have met.” – Bonnie S.

    “Love this place. The vet and staff are extremely pleasant and helpful. Tucker is always treated very well. I can get in to see the vet in a very short time frame, don’t have to wait weeks to see anyone and they are open times that work for me.” – Vickie M.

    “I can’t begin to tell you how much I appreciate all you did for Oliver. I was a mess when I came in and the quick response from the whole team was nothing short than exceptional. Oliver is on the mend and doing so much better. Thank You!!” – Kelly M.

    “I find all of the staff quite enjoyable and you can really see their love for animals. Being in an environment where you can see that is key. The vet was incredibly knowledgeable and listened to all of my silly concerns being a first time puppy mom.” – Shelby T.

    “The care and knowledge the vets have given me for my dog have been great! Still working on figuring out what’s going on with him. But money for me isn’t an issue for my fur baby. Everyone there are sweethearts! Working around my busy work schedule.” – Amanda R.

    “Great location and hours; answers to all questions asked; courteous, knowledgeable staff. ” – Kimberly H.

    “Happy that I was able to book in with the same vet that had seen her previously- so he already was aware of the issue- very knowledgeable and flexible appointment booking!” – Nadette S.

    “The staff is very caring towards not only the animals but the pet owners as well. Their communication skills are very inviting and understanding and they take the time to provide quality care and follow up.” -anonymous

    “I was totally impressed with the professional compassionate manner in which all staff at the clinic gave to myself and my little Frank.” – Leanne D.

    “Prompt friendly, professional service. He eased my concern about my pet and made sure he would be available if I needed to come back.” – anonymous

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    Client testimonials from May 2017:

    “We have never had a bad experience at the clinic.We (our dog included) are always treated so well. The staff always takes care of our concerns and they thing we love the most is the honesty. We feel like you only do what is required- no hidden costs.”

    “Quick access to appointment, trust advice and care given. Friendly, approachable capable and clean experience. Location is perfect to where we live.”

    “My visit with Jesse to see Dr. Wark was wonderful. She took the time to listen to my concerns if I had any and showed a genuine interest in Jesse’s well being. She has a great personality and makes you feel “right at home”.”

    “I am extremely satisfied with Dr. Wagner & her care & concern for our pet. She has been our veterinarian since she was in Balgonie and we will continue to use her services wherever she may practice.”

    “Because you care for my animal as I do and I feel welcome and my dog loves being there more now than first. Keep doing a friendly job.”

    “Dr Wark is wonderful. Very knowledgable, and gentle with Zoey . She explained everything so we understood. All staff are very caring with us and our dogs!”

    “I like that the veterinarians are very kind to my pets when they see them. It’s important to me that my pets feel comfortable in their surroundings and the veterinarians always have great bed side manners.”

    “Everyone was friendly and understanding. I also like that your open 24 hours. Great experience.”

    “Dr. Karen Wagner was extremely patient and understanding in dealing with our Snoopy. While he was under the care of the 24 HR Clinic for the afternoon, Dr. Wagner made two phone calls to me in regard to the status of Snoopy, even after her shift.”

    “Amazing Staff,vets,thanks for taking care of ever pet so well !!!”

    “Dr. Herperger is always so gentle and caring. She is never rushed with our appointment even though there are times she is busy. Scooch has been seeing her for 13 years. She truly loves what she does and it shows.”

    “Great staff, very informative and they really seem to care about your pet!”

    “24 HR Animal Care Centre have professional, courteous staff and doctors who genuinely care about the welfare of my pets. Knowing that only 12% – 15% of small animal hospitals in Canada and US are AAHA accredited to me sets the standard of excellence.”

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    Client testimonials from April 2017:

    “Dr. Herperger & Dino were very professional, knowledgeable and genuinely concerned about Chili and her condition. I specifically asked for Dr. Herperger as she has treated both of my cats in previous visits.”

    “I have always had a positive experience at 24 HR Animal Care Centre. The people are great and I have a sense of relief knowing that I can drop in at any hour to make sure that my best friend gets the care he needs.”

    “Dr Karen is awesome!!”

    “Very professional compassionate towards the patient the and the owner. Very thorough with the exam and explanation of their findings. Prompt in sharing in the referal to other establishments.”

    “You were so great and helped us understand everything perfectly. You were able to see us right away and your receptionist was amazing. Thank you!”

    “I always feel my pet is being treated like the staffs own pet. The care and compassion is exceptional. I drive an extra 25 miles to use this clinic.”

    “Dr. Wagner is so awesome!! She is caring and professional and very knowledgeable! We always feel confident in bringing our animals to the 24 Hour Clinic as we are treated so well right from the time we enter!!”

    “Very friendly staff, excellent doctors.”

    “That day was nerve wracking but the vet gave me assurance..she knew what she was doing and my dogs got better the next day.”

    “Was able to get us in right away with a semi-emergency situation. Great staff and prompt service.”

    “My dogs received top quality service and were treated with the outmost care, respect, and consideration. I was able to ask a lot of questions and received informative answers during my visit too.”

    “The service was good and a vet is available at all hours. It’s probably more expensive than other clinics that don’t have 24-hour service but you pay the same price for the same service whether it’s the middle of a weekday or the middle of the night.”

    “Always 5 star service from everyone at the clinic. The Doctors are respectful of our concerns, very thorough, friendly and most importantly treat our little dog Abby like she was a member of their own family.”

    “Dr. Wark is the most amazing vet. Her professionalism, compassionate nature to both my pet(s) and myself far surpasses what would be expected. She is a very kind human being and a very knowledgeable vet. I am so thankful for her.”

    “Consistently kind, prompt and knowledgeable animal care.”

    “Very caring and friendly staff. Always polite and helpful. Doctors thorough and knowledgeable. Excellent supply of pet food and treats, with advice on the proper diet for pets.”

    “Always a pleasure to visit Dr. K. Wagner with my pets and receive such professional care from her and 24 Hour Animal Care Centre.”

    “Staff is always friendly and helpful. Dr. Wagner is awesome. I appreciate follow-up contact once we have left the vet.”

    “We have been using this clinic for over 20 years, through the life and death of multiple pets and family members. The pet knowledge and care is always wonderful but it is your compassion and humanness that seal the deal. We adore Dr. Just !!!”

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    Client testimonials from March 2017:

    “Appointments made to suit my schedule. Staff always friendly. Staff always patient with my dogs. They handle them gently and with respect. The vet was so informative and explained in detail. Best clinic ever!!”

    “I like being able to come any time when there is a pet emergency, and not being charged an after hours fee.”

    “I felt very warm and that Murphy was going to be well taken care of . I should have asked how long for recovery or when to bring back. All options were given to me with prices . I found rock hard poop but then he was normal in a few days.”

    “All the staff are awesome !!! Makes us feel very confident that they are looking out for us and our lil Gabby !!!”

    “Good people”

    “Quick professional courteous”

    “Amazing service amazing staff Thanks for all of you!!!”

    “Always find the people friendly and helpful, feel like they genuinely care for my pet.”

    “For all the [survey questions] I indicated “strongly agree”. From the minute step through the door and check in to the end of our visit with the veterinarin we are met with professional, knowledgeable, helpful, and friendly staff.”

    “I always feel I get great care and information about my cat. It seems like the veterinarians truly love their job.”

    “Prompt, professional service. The veterinarian that saw our dogs was amazing! She was very knowledgeable and very good with the dogs- great bedside manner:)”

    “Dr. Julian is the best doctor that you have, he is friendly, knowledgeable and he is the reason we keep coming back he is great with my 2 dogs and my cat. We are glad he came back!”

    “The caring, empathy, and professionalism demonstrated in this clinic separates your services from those of other vet clinics in the area. I am very pleased”

    “Saved our puppy’s life and showed us compassion throughout the whole thing.”

    “All of the exam rooms were being used, so instead of having me wait, they took our puppy into the back for vaccinations and the vet came out to the waiting room and spoke with me before and after. Always a great experience!”

    “I felt they treated me with respect they didn’t make me feel as though I was to blame or should have known better very supportive of our needs.”

    “I appreciate so much that you accommodate Bella’s kennel anxiety and allow me to stay with her for the whole day. Everyone is always kind to us and so knowledgeable about her dental needs. Excellent as always!”

    “Always have a great experience here with all 3 pets. Prices are a tad higher than some other vets (only minor complaint) but otherwise always good. Sad our vet moved to B.C. but the vet we were with was great too.”

    “Best clinic ever! Love the Vets, back staff and everything they do every day to ensure a pets health! ๐Ÿ™‚ ๐Ÿ™‚ :)”