Client testimonials from March 2018:
“We always feel like we are their only client. The front desk staff show my dogs so much love while we wait, and the vets and technicians are extremely competent, confident, and realistic. I always feel reassured they will give my pet 110%.” – Sarah R.
“The staff are beyond amazing. They genuinely care about the well being of both animal and owner. They go above and beyond for their customers, I will definitely be bringing my dogs back here.” – Erin F.
“Great staff!” – Anonymous
“Thanks so much for your prompt and amazing care you provided Lux.” – Tess R.
“I rated the vet hospital so high, because of the warm and caring service I always receive when I go there. They know me and my dogs very well and I always feel comfortable having them care for them, because they treat them as if they were there own” – Jerred M.
“The staff was very friendly, courteous, kind and helpful. The hours they keep are very helpful to busy people.” -Anonymous
“The staff are all very friendly and helpful. They treat your pet gold!” -Anonymous
“Amazing staff and vets! When our cat was sick they were amazing and comforting. With our other cat and new kitten they were amazing! We definitely refer friends and family here! 😊” – Jodi H.
“Even at 330 in the morning everyone was happy kind reassuring. Thank you” -Melody P.
“Excellent care, great service, you can call any time with questions. Price is just marginally higher than others but good quality vets make a difference” – Karen M.
“The Veterinarian was very understanding and patient with my Cat she was Awesome and my cat is not a people person.” -Valerie P.
“Very professional staff and excellent facility! Our dog was treated extremely well and we had no worries about her treatment. We arrived on a weekend and service was 100%. Thank you VERY MUCH! Definitely recommend this clinic!” – Derek F.
“You can feel the love and caring for our pets from all the staff. The sympathy we received upon the death of our pet Sidney on Feb 21 was above and beyond. Your clinic is clean and inviting. The very best in our books.” -Annette T.
“My dog got her teeth cleaned we got before and after pics in colour and copies of the X-rays. It was expensive but I am glad that we got it done as a teeth cleaning was needed I am grateful to Dr Hay and everyone there for taking care of my Eva.” – Laurel H.
“The staff at 24 HR Animal Care Centre is absolutely fantastic. From panicked calls with ‘stupid’ questions to routine care, they’ve always made us feel like we were in capable, caring hands.” -Lydia D.
“Very caring and professional front desk staff. They really cared about my dog and very informative. They remembered my dogs name and even though they were fully booked, they squeezed us in due to my dogs illness. I will recommend this location to all.” – Karen K.
Client testimonials from February 2018:
“Great, expert and courteous service. Care about our little fur babies😊” – Shelley S.
“Was seen by a vet right away. Front desk ladies were very friendly and my pet was well treated” – Rebecca T.
“Very friendly great service and very knowledgeable!!!” – Lorna T.
“I had the best experience with my sick cat. I had only had her for 24 hours before I brought her in, but the clinic helped me so much. They suggested contacting the adoption agency. I loved the update calls twice a day, helped calm my stress.” – Jess W.
“Have always been very kind and helpful with my pets” -Angela M.
“I feel my pet received excellent care” – Melody M.
“Molly always gets the best care The love and compassion is so much appreciated ❤” – Wanda K.
“I love this place. Prompt service, everyone there is friendly, courteous. Ive had three or four of our animals there now within the last year. Very understanding. I love that ite 24 hours and the fees stay the same all hours.” – Jennifer C
“Staff was courteous and knowledagble. Vet was friendly and thorough theough our time there. I feel great care was taken of Klunkerz i felt comfortable leaving him with you knowing he would be taken care of.” – anonymous
“I feel confident that my dogs are receiving the best care possible and that I am fully made aware of all concerns regarding my dogs. I am extremely pleased with the staff and doctors at 24Hour Animal Care.”
Client testimonials from January 2018:
“Staff cared a great deal for our pet’s welfare.” – Jack A.
“We are always greeted by friendly staff, our pets are always treated very well, all our questions and concerns are always addressed. If we have questions after the visit I feel comfortable in calling in and have always had our questions answered.” – Lorna G.
“24 HR Animal Care Centre provided excellent care for my cat in a timely & professional manner. They answered my questions and updated me on my cat’s progress twice a day as promised. So glad they were there for us on a holiday! Highly recommended!” – Cathryn B.
“Besides the friendly staff, the hours are very convenient. The updates by phone from the vets were also very appreciated” – anonymous
“We have been using 24 HR for years and have always had the best service! We recommend 24 HR to people all the time!” – anonymous
“We took our kitten in to be neutered and all the staff took good care of him and made sure I understood what was happening, when to pick him up and what to do under any circumstance following the procedure.” -Taylor L.
“I have dropped in for an emergency, and I have also made regularly scheduled appointments. For either situation I have been treated with respect and integrity.The staff really love animals and are always willing to answer my questions or concerns.” – Rikki B.
“Fully understood my concerns and took action to resolve issues. Great service and provided options and advice.” – Nadette S.
“I came in with a pretty worrying situation. The office staff got me in right away. The vet was really kind and explained things really well. She went over my options and the pros and cons for each. I really felt like we received excellent care!” – Laura C.
“The 24hr Animal Care Centre always puts the needs of my pet first. All staff are very caring and are always able to answer any questions I may have when it comes to the care and attention my pets need, they are the best!” – Karleen F.
“Front desk and all staff and doctors are very loving , good people, excellent and show they enjoy their profession, we have been treated very well on every visit , even sad ones, thank you.” – Bruce K.
“Are always accommodating and friendly; dealt promptly and professionally in emergencies and are quick to work with us to develop that best possible care plans for our animals.” -anonymous
“I can’t thank Dr. Wark along with the support staff enough after they took immaculate care of my Ryder. My dog was hit by a car & suffered a broken leg. The team kept me updated on how she was doing throughout the day & were great with post-op info.” -Jessica G
“5 Stars. A special thank you to Robin, Erin, and of course, Dr. Wark. Thank you for your professionalism, caring, and for taking in Dingo at such short notice. 24 HR Animal Care Centre *rocks*!” -David G.
“We always know our animals are receiving great care at this clinic. The Dr’s are knowledgable and absolutely love their patients. They answer all our silly questions/concerns and you leave feeling informed.” -Brianna B.
“You are a short 2-3 min walk from my home. That level of piece of mind is worth five stars alone. However your community also goes above and beyond for any service.” -Janice G.
“Outstanding Service Staff is AMAZING The care you are given is unbelievable You could not go to a better clinic Thanks for all you do ❤️ ” -Wanda G.
“You were there at an inconvenient time, were very understanding when we came in twice in one evening and took good care of my Suki when I could not have looked after her.” -Catherine S.
“We have been clients for many years and always felt valued and well cared for. They are always loving and patient with our furry family. We could not ask for more.” -Sherrice K.
“Genuine concern for the welfare of my pet, prompt results within a reasonable amount of time.” -Karen H.
Client testimonials from December 2017:
“Great Job Thanks for fast and prompt service” – Eugene S.
“Amazing service given to Jalo through her surgery. I received 2 follow up phone calls to check up on her. This should be the standard of care for humans And pets. Impressed, thankful and appreciative how much the entire staff truly care. Thanks you!” – Candace B.
“Always professional and knowledgeable staff and prompt service. Thanks very much!” – Sandi D.
“Fantastic caring team!” – anonymous
“Very compassionate docter Herperger and staff. And Mandla Kitty Kat strongly agrees.” – Loretta F.
“We have always had exceptional service! They are friendly and extremely good with our pet.” -Christine A.
“We have been bringing our pet cat here for years and she has always received excellent care. ” -anonymous
“they did an amazing job,they told me what i needed to know and more to make sure my puppy have everything she will ever need.My puppy is looming better and better everyday after i took her to the 24 hr animal care center” -Tatieanna R.
“I like the way the staff handle and act towards my dog and they are informative, helpful and polite when I ask a question.” – Jim P.
“I was able to make an appointment within a 1/2 hr of my call. Dr Wark was thorough and wonderful to my parents kitten. She’s very pleasant and calming. The staff are also great to deal with.” -Carolyne S.
“Every time I visit, whether scheduled or emergency I always greeted and treated so well, not to mention my timid and sometimes aggressive rescue chihuahuas. Every one is so patient & accommodating while finding work arounds to make them comfortable.” -Jessica K.
“All staff are very professional.” – anonymous
“Awesome service. Very friendly.” -Janet M.
“Great service and value for what we paid. Chevy’s still recovering from his neutering and hernia surgeries, but everything is going well. Big improvement compared to our previous visit at the clinic.” -Cristina G.
Client testimonials from November 2017:
“We were extremely pleased with the help we received immediately and greatful for the concern everyone had for our cat We are very pleased with the compassion we received as well and how well everyone took the time taken to explain his ongoing care” -Shelley R.
“We are always happy with the care our fur babies receive! Very thankful you could help our pup quickly when she was in discomfort. We knew she is in good hands!” – Brianna B.
“Everything was handled quickly, I could trust that Edward was safe, and felt very secure leaving him in your hands. I fully understood everything that was going to happen, why it was needed and what to expect.” – Kathrine D.
“Always great friendly prompt knowledgeable service.” – Doretta A.
“Everyone is always so kind to Sailor when she comes in! Thank you!” -Joan M.
“My puppy, Hulk, feels comfortable being in the vet clinic. He isn’t the animal who is scared of the place because it’s scary or bad. He loves walking in because everyone greets him with a smile and lots of attention! Absolutely love this place.” – Shelby T.
“All of the above and because you are open 24 hrs it makes bringing my pet in so much easier and I don’t have to loose time at work. It also means peace of mind that when my pet has to stay over a long period of time that he will be monitered often :)” – Virginia C.
“Dr. Wagner is very knowledgeable and thoroughly addressed any issues that I raised, as well as provided details regarding various treatment options for me to consider. I value her expertise and consideration. Thank you!” – Donna D.
“I’m a new cat owner with no experience dealing with veterinarians. The service at 24 hour has been so good on both visits. I have no desire to go shopping around. When my cat is happy, I’m happy.” – anonymous
“I always recommend the 24 hours care centre to people I know. The Staff are very personable and helpful. I would love to give a 5 star rating but have found a lot of important follow ups are missed or dismissed in my experience.” – Gwenn J.
“Thank you for taking such good care of Cooper!” – Joan M.
“Daisi was in good hands.” -Alison M.
“Dr. Wagner was wonderful with our new family cat. She was knowledgeable, committed and caring. Always a professional.” – Joan M.
“I called about Rosie’s dry heaves at 6:00 in the morning, and was in by 7:00 (I live an hour away). Staff were friendly and helpful, to myself and to Rosie. The vet was friendly and knowledgeable, and eased my concerns over Rosie’s illness. Thanks :)” -Andrea S.
“We have always had a great experience here, no matter which veterinarian we have seen. It’s easy to tell how much they care about our pets and this is comforting to know.” – Lindsay M.
“Clean, well knowledgeable staff, good service.” -Cheryl S.
“Great customer service. Staff is super. They treat our pets and us with kindness and courtesy. Highly recommend.” -Dawn J.
“Courteous professional service.” – Karen M.
“We Love our Veterinarian Dr. Lois Herperger – My animals have been seeing her for well over 20+ yrs. She is very passionate & loves her animals & it clearly shows!
Client testimonials from October 2017:
“I am very pleased with every aspect of being a client with you. The vets, assistants and receptionists were always friendly, helpful and considerate. Thank you for giving my pets the best care and attention they can receive.” -Amanda A.
“Quick and easy to get an appointment and always on time!” – Nadette S.
“I came in very distraught due to my dog having a frontal encounter with a porcupine. The staff, especially Robyn the receptionist/assistant, were very conscientious, caring, prompt, attentive, etc. A huge thank you to all of the staff.” -Kimberley H.
“I feel very comfortable with the advice and help I receive for Piper.” -Brian C.
“The ladies at the front are always so kind!!!” -Shawna E.
“You were always considerate of my cats and helped me feel better about having to bring them in.” – anonymous
“Our dog received excellent care. Thank you.” – Bob J.
“Always the best care for our pets!! From the time you walk in they have the best customer service and expertise 💙Thanks for being the Vest!!” – Wanda K.
“Very efficient & friendly.” – Connie K.
“They took good care of my cat Kodiac.” -anonymous
“Great Service! Amazing Staff. Made us feel like our kittens were the most important kittens they had.” -Shauna P.
“Dr. Jennifer Hay, is outstanding!” -anonymous
“I’m glad I switched to 24hr! I have to make a trip every 2 weeks or so and I’m always greeted with such warm welcomes. Sunny is a terrified mess when it comes to vet appt’s but he’s treated with great care and I couldn’t be more satisfied with that!” – Brandy M.
“It is very comforting to know that they take you in immediately at any of night. They are very compassionate when you feel your pet needs care.” – Sandy D.
“Very professional and able to answer all and any questions that we had. They were also very consistent with any updates on our dog’s condition.” -Angela V.
“I was pleased with everything about my visit. Taxi is a very nervous dog and was treated very well dispite that.” -Debbie H.
“Fast and courteous service. All your questions are answered.” – Angela V.
“I really like Dr. Herperger, she really cares, and the staff are also great.” – Cindy F.
Client testimonials from September 2017:
“My cat was bitten by another cat. The staff and vet were kind, helpful & transplant. I got a quote before anything was done so I knew the cost. My cat is on the mend. I was also impressed to call and get a 9:20pm appt same day.” – anonymous
“I always feel that our “Pocket” is safe in your hands. She is elderly but there is always an improvement in her after a trip to the vet.” -Karen C.
“Kita isn’t my first pet that I have brought into the clinic. I have another dog as well and we always get such great service. My dogs are treated amazing and I’m never worried to leave them, as I know they are in good hands.” -Brittany M.
“Dr. Wagner provided us with excellent service! Every staff member during our visit was friendly, professional and caring.” – Joan M.
“You treat my dog as if he was one of yours! I know he is in good hands when I walk in the building. Always nice being greeted with such friendly people. :)” -Jacie S.
“Happy with the service I got! Vet was gentle and explained everything.” -Keely N.
“The staff is superb! The vet called before and after my dog’s procedure. At pick-up, the staff provided information and answered questions. Staff called a couple of days after the procedure to follow-up on recovery. Very much appreciated!!” -Edeltraude H.
“Quality of service was impeccable” -Carl C.
“The receptionists at the desk were very helpful and sincere. The vet who did surgery on my dog was extremely helpful even when I was emotional.” -Gwenn J.
“Happy with the service I got! Vet was gentle and explained everything.” – Keely N.
“The staff is superb! The vet called before and after my dog’s procedure. At pick-up, the staff provided information and answered questions. Staff called a couple of days after the procedure to follow-up on recovery. Very much appreciated!!” -Edeltraude H.
“Vet and staff made for a good experience for me and my dog!” -Leah H.
“Excellent service also appreciated the followup call the next day.” -Sandra H.
“It is very comforting to have access to a clinic that provides 24 hour medical attention. Like kids, it often seems like our two furry friends usually decide to get ill on the weekends! How blessed we are to seek immediate care for them.” -Joanne A.
“Ozzy (cat) was well looked after as were my daughter and I. I understand that usually people comment when they’ve had issues so I wanted to make sure I commented on the good ” -Shaunine M.
“Dino and MacKensie always greet me warmly. I enjoy talking to them. Dr. Wagner, as always, was wonderful. She took a look at Tray’s ears and said everything was good. It is always nice to go into the clinic and know people know who you are. Thanks.” -anonymous
“As always, the staff and vet were very friendly and professional.” -anonymous
“This was the first time I have been to your clinic and I was impressed with how thoughtful and caring everyone was.” – Marilyn C.
“The girls at the desk were great with us,we were called to a room within five minutes,the dr came in to see us within about three minutes and explained everything and answered any questions I had,after meeting with her we felt so relieved of worry.” -Lisa L.
“The kindness I received was above and beyond.” -Greta L.
“Your entire staff is amazing. You all helped us say goodbye to our sweet Jagr and then welcome a new fur baby Jalo into our home. You are compassionate, knowledgeable and professional and I have complete faith in our pets care with you.” -Candace B.
“I received exellent customer service and care from our veterinarian. The staff were courteous and my veterinarian did her best to keep my pet comfortable and answered all of my questions thoroughly and offered good advice.” -Kristina G.
“Took in my cat immediately and operated the same day. Great care given!” -Sandy D.
“They served us in a professional manner.” -Linda N.
Client testimonials from August 2017:
“I have been a client of this clinic since April of 1993 and am completely satisfied with the excellent level of care that all my cats and dog have received. Including bereavement cards for our late, Twister.” -Paula S.
“Courteous, knowledgable service.” – Quinn L.
“Very courteous and attentive staff. We felt that there was a strong desire to help our pet and make him feel comfortable.” – Jack A.
“The girls were great and took care of my little guy with care and compassion!” -Amanda H.
“Always receive prompt caring service. Have recommended to several friends. Thank you.” – anonymous
“I love the front desk staff. The ladies are always so helpful! The vets always answer all my questions and help out as much as they can! I really believe that Maggie is in the best care while she’s there!” – Kimberly C.
“Dr. Mina listened to us and provided us with treatment options including estimates on costs prior to our having to make a treatment decision which allowed us to make a more informed decision. ” – Tracy S.
“Great to be greeted with such enthusiasm and have your pet feel loved – especially since it’s a place they dont really want to go…” – Heather S.
“Dr. Wagner always does a fantastic job. She diagnosed what was wrong with Tray and presented the options. Her recommendation was spot on. The staff as always was excellent. Thanks to all for looking after my boy.” – anonymous
“We’ve taken all three of our dogs here. We love the staff and the prompt service we get.” -anonymous
“My visit was due to an emergency and we were quickly and calmly cared for. My anxiety level was extreme but the calm and caring demeanour of the reception staff, techs and vet helped considerably. Was very grateful for the level of care given by all.” -anonymous
“I’ve known Maria for many years and trust her with my pets. I know that if I had any concerns about any of the staff I could go to her. But, I have absolutely no concerns with anyone or anything. I feel safe placing my cat ‘Pocket’ in your hands.” -Karen C.
“All of the staff is caring and compassionate. The unfortunate reasons why I had to have my pets in were devastating to me. The kindness and thoughtfulness that the staff showed helped me a great deal in dealing with my grief. Thank you for all you do.” – Nicole S.
“New family member Henry was in for his neuter and bloodwork. Everything went perfectly! We especially loved the little hearts drawn next to his name on his carrier!” – Joan M.
“Compassion is always apparent. The staff is interested in my pet’s well being. I would like to give a special boutique to One of the receptionist – she’s the most mature woman of the reception. – very accommodating. As is Kelsey very supportive.” -Beverley B.
“Always a great experience” – Jackie W.
“Everyone was so sweet with Espresso , and when Dr Wark gave her vaccine’s she didn’t even hiss or bite anyone ” Bronwen S.
“Every time my pup Hulk and I come in we are greeted with a smiling face and a hello. Hulk is never scared to go into the vet and he loves visiting with everyone. I appreciate when I call a whole bunch asking questions and getting wonderful answers. ” -Shelby T.
“Just really helpful when my Snuggles needed it. Thank you again.” – Karey L.
“Maggie has been going to 24hr since the beginning. They are always so nice and treat her so well, even though she is a very shy/timid dog!” – Kimberly C.
Client testimonials from July 2017:
“Dr. Wagner and her assistants were wonderful with Thaddeus. He is an old cat and he came through his dental surgery well. Dr. Wagner is an excellent vet. She is compassionate and caring, as are all the people who work at this clinic. Thanks again.”
“Dr. Wagner has been our vet since she practiced in Balgonie. We trust her completely and will bring our pet wherever she is practicing.”
“Our pet was brought to the clinic in a medical emergency. The staff worked diligently and promptly on her. This is the second time that we’ve used this clinic for a pet emergency. In both cases they were respectful and considering to our needs.”
“Such a friendly, caring staff.”
“Excellent care…staff were kind and caring. We won’t hesitate to come back!”
“Dr. Herperger was awesome with Emry. My dog is shy and she made her feel very safe and comforting. I also liked how she personally called me the next day to check on Emry. She also gave me some good advice on how to help her sensitive stomach issues.”
“Considering that we brought I 4 out of 5 of our crew Dr. Just and staff kept it very organized. Just waiting to hear when we can bring Persia in to get her elbows cat scanned. Good luck with the [CT scan] installation!” – Sharon P.
“High fives to all staff who helped with Harley’s operation and care. His separation anxiety is off the charts and know he was not an easy boy to deal with.”
“We did have to wait about a half hour to get in. Not bad for a Saturday afternoon. There was also had a family that spoke a foreign language. That challenge was dealt with very well. Dr. Wark was awesome with Angel!” -Sharon P.
“24 Hour Animal Care Centre has amazing staff who genuinely care about pets. My rabbit had a rather non-traumatic visit, and is quickly on the mend!” – Terri D.
“Professional, concerned and caring to Oscar. Thanks for all you have done for him.” – Karen M.
“Professional dependable always feel confident my dog will get the best possible care.” – Sylvie T.
“My little guy, Bosley recently had his spleen along with a large tumour removed – further complications have come up since the surgery. Everyone has treated both Bosley and myself with great care and I can’t fully express in words how much it means.” – Stephanie H.
“It was Canada Day long weekend. My usual vet offers emergency services but was booked up. I got in at 24HR within 3 hours and they treated us super well even though we aren’t regular clients. Minnie is doing great with the proposed treatment. ” -anonymous
“Professional care and attitude” – Duane B.
“They took care of our little Lucy quickly and had options for us for her care. We were very surprised and grateful for the fee, as we were scared going to the 24 hour vet would break our bank. Lucy is healing quickly, thanks to them.” – Natasha L.
“Another great visit! Thanks for taking such good care of our senior girl!” – Joan M.
“My dog and I were treated in a professional friendly manner. The client comes first at 24 Hr!” – anonymous
“Friendly professionals. Frankie looks forward to her visits. If my doctor was this cheerful and helpful, I might enjoy the visit too!” – Dave J.
“Excellent, friendly and efficient staff.” – anonymous
“Dr Robinson and the staff that were there at the time were so kind and caring at one of the worst times in our lives. Dr. Robinson explained everything in detail so that we could make an informed decision. She is one of the best Vet. we have met.” – Bonnie S.
“Love this place. The vet and staff are extremely pleasant and helpful. Tucker is always treated very well. I can get in to see the vet in a very short time frame, don’t have to wait weeks to see anyone and they are open times that work for me.” – Vickie M.
“I can’t begin to tell you how much I appreciate all you did for Oliver. I was a mess when I came in and the quick response from the whole team was nothing short than exceptional. Oliver is on the mend and doing so much better. Thank You!!” – Kelly M.
“I find all of the staff quite enjoyable and you can really see their love for animals. Being in an environment where you can see that is key. The vet was incredibly knowledgeable and listened to all of my silly concerns being a first time puppy mom.” – Shelby T.
“The care and knowledge the vets have given me for my dog have been great! Still working on figuring out what’s going on with him. But money for me isn’t an issue for my fur baby. Everyone there are sweethearts! Working around my busy work schedule.” – Amanda R.
“Great location and hours; answers to all questions asked; courteous, knowledgeable staff. ” – Kimberly H.
“Happy that I was able to book in with the same vet that had seen her previously- so he already was aware of the issue- very knowledgeable and flexible appointment booking!” – Nadette S.
“The staff is very caring towards not only the animals but the pet owners as well. Their communication skills are very inviting and understanding and they take the time to provide quality care and follow up.” -anonymous
“I was totally impressed with the professional compassionate manner in which all staff at the clinic gave to myself and my little Frank.” – Leanne D.
“Prompt friendly, professional service. He eased my concern about my pet and made sure he would be available if I needed to come back.” – anonymous